Terms & Conditions

USE OF THE WEBSITE

Welcome to the resortrunway.com website. By accessing our website, you consent to our terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

It is our brand’s responsibility to dedicate great care in ensuring that the products displayed on our website always reflect a store shopping experience. However, product specification such as color clarity may vary based on screen resolution all rom device to device. Therefore Resort Runway does to beingot guarantee that the product is a mirror reflection of its online display.

In order to be able to purchase any merchandise through resortrunway.com, you are first required to register. Specific fields are mandatory in order to facilitate your transaction efficiently and effectively.

In order to avoid delay in the dispatch of your order, you are requested to provide accurate information while making the online payment. The information provided will be treated utmost confidentiality and privacy.

The website is available only to individuals who meet the resortrunway.com terms of eligibility, valid payment card, i.e., credit card, etc., for online purchase and to those who have authorized resortrunway.com to process a charge or charges on their payment card in the amount of the total purchase price of the merchandize.

You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.

All payments made on resortrunway.com are transacted through our partner Pay Fort Payment Solutions Dubai in order to protect and make it easier for our online customers. For further information or clarification please visit their website www.payfort.com.

In case of any change in your personal information, please notify us by sending an email to info@resortrunway.com.

Resort Runway reserves the right to modify and update these Terms on the website at any future date.

If you do not agree to any future changes to these Terms, you are advised to stop all activity on this website. On the contrary, by using this website after any such change(s) made, you agree to comply with the modified or altered Terms. Any changes made after you have placed an order with us, will not affect that order, unless required by law of the land.

MAKING A PURCHASE

When you make a purchase through resortrunway.com, you are offering to buy product(s) for the price as labeled and subject to these Terms.

All ordered merchandize are subject to acceptance and availability.

After your purchase, you will receive a confirmation email from resortrunway.com

Please note that while the website lists only available products, there may be occasions due to circumstances beyond resortrunway.com’s control, where the product is not available. In such circumstances we will intimate you about the same, and arrange for an immediate refund or otherwise preferred.

Resortrunway.com will send an email once your item(s) have been shipped / dispatched, regardless of technical problems you may experience, where the reasons are beyond the control of resortrunway.com, which may result in you having not received that email timely as expected.

If you require any information regarding your order(s), please contact our office on +971 (4) 420 7560 during our office hours of 10:00 am till 5:30 pm (GMT+4) Sunday to Thursday or email us to info@resortrunway.com.

Resortrunway.com may not accept your order if:

  • An item you have ordered is out of stock.
  • We are unable to obtain authorization for your payment.
  • We identify a product or pricing error.

We reserve the right to bar any purchase request at any given occasion, and at our sole discretion.

All prices updated on the website are available in US Dollar. You may select your preferred currency by using the price converters located in the top left corner of the website page. You may choose between US  and UAE Dirham.

All currency priced items will be honored as advertised unless it is obviously incorrect.

On resortrunway.com you will only be charged for the items purchased and shipping cost if applicable. Import duty and tax cost will be invoiced to you directly by our main couriers – FedEx or Aramex. Resort Runway recommends that you contact your local customs authority to specify a cost price prior to purchase completion.

Not accepting an order due to customs tax and duties, the customer is liable for all the expenses cost for shipping the product(s) such as:

  • Sending shipping charge
  • Return shipping charge
  • Destination custom tax and duties
  • Origin custom tax and duties

When using the currency converter, please bear in mind that these prices are subject to change if the applicable currency exchange rate change before your order is accepted or the items are subject to markdowns at any time during the selling period.

Payment will be debited and cleared from your account upon dispatch of your order by resortrunway.com. This is applicable only upon identity confirmation of your payment card or that you obtain specific authorization by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your payment card refuses to authorize payment, resortrunway.com will not be liable for any delay or non-delivery.

Resortrunway.com takes essential precautions to ensure the security of the website and payment gateways.

All payment card transactions on the website are processed using a secure online payment gateway (Pay Fort Payment Solutions Dubai) that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

Resortrunway.com cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Cash On Delivery

Cash on delivery is a payment method available at ResortRunway.com that allows buyers to pay for their order in cash at the moment the shipment is delivered to them.

After adding your items to your shopping bag and proceeding to checkout you will have to choose the payment method you prefer and if its going to be cash on delivery then you select your option here.

Please note before placing a cash on delivery order with ResortRunway.com that the maximum order is AED 2000 and can only be offered in Dubai.

Only cash payments will be accepted.

Not accepting an order or not being able to make a full payment at the time of the delivery will mean that you have to cover the shipping costs and the courier will return the item to ResortRunway.com and may result in a loss of cash on delivery buying privileges at ResortRunway.com and/or account suspension.

RETURNS AND EXCHANGE

Customer satisfaction is at the helm of operations at resortrunway.com. While we hope that you are always pleased with your order, however in case you are not perfectly satisfied with your purchase, you are entitled to a full refund or exchange, for up to 7 days validity only, after receiving your product(s).

We would like to highlight that in order to receive a refund or exchange, the item(s) must be:

  • Unworn and in perfect condition, this means that there are no marks on the item or any wear & tear on the tags. We do not sell used items and will not accept any item with any indication that it was used.
  • With all the labels attached and to be returned in the original packaging.
  • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return.
  • In the wake of refund, it will be processed through the original mode of payment only.

Please Note:

  • Swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the protection strip has been removed and will be returned to you.
  • Shoes should be tried on, on a carpet surface only.
  • Please ensure when returning the parcel that is returned in the same way it was delivered and with the same courier.
  • Resortrunway.com is not responsible for any item that is returned in compliance to the above mentioned return policy.

Please feel free to address any additional questions you may have to returns@resortrunway.com

If you require an exchange on your product(s), we are only able to do so if the reason is size.

In this case please email us at returns@resortrunway.com and we will deliver the first size change free of charge within the UAE only.

Please contact returns@resortrunway.com who will issue you with a RAN (Return Authorization Number). In doing so please specify the new size you require. If you wish to exchange your item for an alternative style or an item of a different category, we suggest that you return it, receive a refund and purchase the new item separately.

Your refund will be credited to the original purchaser’s payment card and will exclude shipping costs.

Customs duties and sales taxes are non-refundable through resortrunway.com. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Sale items cannot be refunded or exchanged.

PASSING OF PROPERTY AND RISK

Resortrunway.com retains legal ownership of the product(s) until full payment has been made and such payment has been duly received. Legal ownership of the product(s) will immediately revert to resortrunway.com, if payment is refunded to you.

Risk on the Product(s) will pass to you upon delivery.

CONTACTING US

If you require further assistance while making your purchase / order, or would like to provide feedback on our service, please email us at feedback@resortrunway.com or info@resortrunway.com.

You may also call us on +971 (4) 420 7560, between the office hours of 10:00 am and 5:30 pm (GMT+4) 5 days a week from Sunday to Thursday.

PRIVACY POLICY

Resortrunway.com respects the privacy rights of its online customers and recognizes the importance of protecting the information collected in the process. We will only use the information that we collect about our customers lawfully. We will treat all the personal details of our customers with utmost confidentiality and reserve the right to disclose this information only in the circumstances set out below. We will keep all the accumulated data on a secure server at all times. When you register on this website, or make a purchase, we will prompt you to input and will collect personal details from you such as your full name, e-mail address, billing address and telephone number. The credit card details collected for payment processing will not be stored, sold, shared, rented or leased to any third parties.

We may also gather, and our third party providers may gather, information about virtual location (e.g. the URL you came from, IP address, domain types like .ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of Resortrunway.com website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our website.

We use your information only for the following purposes:

  • Maintenance of your registration.
  • For statistical purposes to improve this website and its services to you.
  • To provide website content to you.
  • To administer this website.
  • If you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).
  • If you agree, to send you information by post or email (however, after each correspondence, you will have an opportunity to unsubscribe from our mailing list). If you prefer not receive these alerts, please inform us by sending a quick email with the subject ‘Unsubscribe’ to info@resortrunway.com

We will not release your personal details to any other company outside of Resortrunway.com. Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.

COPYRIGHT AND TRADE MARKS

All content available on the website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of resortrunway.com, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.

The trade marks, logos, and service marks displayed on the website (collectively, the “Trade Marks”) are the registered and unregistered marks of resortrunway.com, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For the avoidance of doubt, resortrunway.com does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the website belong to their respective owners.

LIMITED LICENSE

We grant you a limited, revocable, and non-exclusive license to access and make individual use of the website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the website or any portion thereof without Resort Runway’s prior written consent, which may be withheld at Resort Runway’s unconditional discretion.

The limited license set forth in this section does not include the right to:

  • Modify or download the website or its contents (except caching or as necessary to view content).
  • Make any use of the website or its content other than personal use.
  • Create any derivative work based upon either the website or its content.
  • Collect account information for the benefit of another party.
  • Use any meta tags or any other “hidden text” utilizing our name or the Trade Marks without our express written consent.
  • Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only.

A website that links to our Website may:

  • Link to, but not replicate, resortrunway.com content
  • Not imply that resortrunway.com are endorsing such website or its services or products
  • Not misrepresent its relationship with resortrunway.com
  • Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
  • Not portray resortrunway.com or resortrunway.com’s products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
  • Not use any Trade Mark without resortrunway.com’s prior written consent
  • Not link to any page of the website other than the home page.
  • resortrunway.com may, at its sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the website, terminates the limited license set forth in this section without prejudice to any other remedy resortrunway.com may have provided for by applicable law.

THIRD PARTY LINKS

Resortrunway.com is not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on the website are for expediency only and are not an endorsement by resortrunway.com, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is subject to your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor do resortrunway.com assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

REPRESENTATIONS AND WARRANTIES: LIMITATIONS OF LIABILITY

Resort Runway makes no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law that resortrunway.com will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:

  • Interruption of business.
  • Access delays or access interruptions to the website.
  • Data non-delivery, mis-delivery, corruption, destruction or other modification.
  • Loss or damages of any sort incurred as a result of dealings with or the presence of off- website links on the website.
  • Computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third party websites.
  • Any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
  • Events beyond resortrunway.com’s reasonable control.

Further, to the fullest extent permitted by law, resortrunway.com will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if resortrunway.com have been advised of the possibility of such damages. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, resortrunway.com’s liability is limited to the maximum extent permitted by applicable law.

DISPUTES

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from resortrunway.com shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate resortrunway.com’s intellectual property rights, resortrunway.com may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.

GENERAL

You acknowledge and agree that these Terms, together with resortrunway.com’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any products from resortrunway.com, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by resortrunway.com shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

resortrunway.com reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the website constitutes your agreement to all such Terms.

resortrunway.com may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

resortrunway.com reserve the right to refuse to supply products to any person for any reason whatsoever, to withdraw any Items from the website at any time and/or remove or edit any materials or content on the website. resortrunway.com will not be liable to you or any third party by reason of resortrunway.com withdrawing of any product from this website whether or not such products have been sold; removing or editing content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us via email at info@resortrunway.com

GOVERNING LAW

Your use of this website and any purchase by you of any product from resortrunway.com shall be governed by U.A.E law and you here-to submit to the exclusive jurisdiction of the U.A.E. courts.

Please check back frequently to see any updates or changes to our privacy policy.

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