FAQ's

You may register with your email address. Please click on login button to sign in.

No, an account is not needed to shop with ResortRunway.com however there are benefits from creating one, such as discount options, faster checkout and more.

Yes, to do so please click on the ‘unsubscribe’ button on the newsletter.

Currently phone purchase and payment is not possible. However, when such facility is made available, you will be notified. In the meanwhile we are more than happy to receive your calls and assist you with your online purchase(s) and guide you through the site. Please feel free to contact us on +971 (4) 420 7560 between 10am and 5:30pm from Sunday to Thursday.

Complying with standard e-commerce policies, we do not keep a record of any credit card information at ResortRunway.com.

We take all essential precaution to make our site is secure from any fraudulent practice.

Our professional and securely built system ensures that all credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details are made fully encrypted and used only to process credit card transactions which you have initiated.

We understand the need for securing your personal data such as credit card information. In-order to make validated and secure purchases online, resortrunway.com uses the Secure Socket Layer (SSL) technology, a promise to make your shopping experience safe, simple and reliable.

Yes, we can facilitate extra stock upon customer request. Please feel free to contact us at info@resortrunway.com.

Yes, this is part of a premium service which ResortRunway.com offers to its customers. If you wish to avail this service, then please feel free to contact us at info@resortrunway.com and we will do our best to assist you.

Import Duty and Tax Costs will be invoiced to you directly by DHL and Aramex upon delivery of your purchase or an import broker appointed by you.

Cancellation of your order depends on the Payfort API. There are 3 scenarios under which you can initiate cancellation.

  1. Order is still in cart – user can cancel till the checkout stage.
  2. Order has passed on to the payment gateway (either Paypal or payfort). The user can still cancel at this stage.
  3. User has already made an order. Payment has been taken but now wants to cancel. This is actually a refund situation. The refund is initiated within the Payment Gateway, i.e. within Payfort client login and payment tracking area. However upon cancellation of purchase by ResortRunway.com administrator, the user will receive an email that the order is cancelled.

If you require an exchange on your product(s), then such a request will be processed if and only if the reason for exchange is the size of the merchandise.

In this case please email us at returns@resortrunway.com and we will deliver the first size change, free of charge within the UAE only. Please refer to our Terms & Conditions for detailed information about our Exchange Policy.

Our business hours are Sunday to Thursday from 10am until 5:30pm.

Please send an email to info@resortrunway.com or feel free to call us on +971 (4) 420 7560 between our business hours of 10am until 5:30pm Sunday to Thursday.

There are two processes to be followed to keep a track of your merchandise for delivery.

  1. The system will automatically send emails when the status of an order changes. Ideally the administrator has a screen to see list of orders. The orders by default show “pending” or “cancelled”. Please refer to Points 1 and 2 related to Cancellation. Additionally the admin can change the status to “under process”, “completed”, “on-hold”, “refunded”, “completed” or “cancelled” (Point 3 in the earlier answer)
  2. You as the user would also be able to track orders by logging in and going to “My Account” -> “Track your order” -> enter the order id or the email address and the order status will be displayed to you.

 

Yes, please feel free to call our office between the hours of 10am to 5:30pm Sunday to Thursday on +971 (4) 420 7560 or send us email to info@resortrunway.com and our dedicated customer service personnel will assist you.